| • What is the effective date of this acquisition? Will the Golden office still be open? |
| The effective date of this acquisition is 1/1/2023. The Golden office in Warren, Michigan will no longer be operating as an insurance carrier. Please direct all correspondence to DENCAP, 45 E. Milwaukee, Detroit, MI 48202. |
| • How does this affect the current dental benefit and pricing? |
| Coverage and pricing are not changing for 2023. DENCAP will administer the very same plan. There are no additional waiting periods or deductibles because of this change. |
| • Do we need to re-enroll our groups? Our members? |
| No, you do not need to do anything. Your coverage will continue without interruption |
| • Will our renewal date change? |
| No, your renewal date will be the same. |
| •Will my employees be receiving a new DENCAP ID card? |
| Not at this time. Dental offices have been notified of the acquisition and asked to accept both DENCAP and Golden member identification cards throughout 2023. |
| •How can employees get an ID/dental membership card? |
| The GDP website and portal will remain active for some time. Please have the employee access their virtual card on the portal found on goldendentalplans.com. |
| • What if I need to add or remove an employee from the plan? |
| To add or remove an employee on a traditional Golden plan, please send a secure email to enrollments@dencap.com. |
| • How long must an employee work for us before they are eligible for dental benefits? |
| DENCAP follows the group company policy regarding benefit eligibility. |
| •As the group administrator, how can I check that all of my employees are still enrolled? |
| Group administrators request their employee listing by emailing enrollments@dencap.com or by calling (800) 451-5918. |
| •Does DENCAP support open enrollments? |
| We do! Please contact us at least one month prior to allow for scheduling and material preparation. |
| •Can my employees see their same dentist? |
| Most dentists are already in the DENCAP network. All Golden Dental providers have been invited to join the network. If they choose not to participate, we will contact the patients of record and help them find a new in-network dentist. |
| •How will my dental office confirm that an employee is covered? Or who can they talk to for plan questions? |
| Your dental office should call the phone number on the ID card to confirm coverage. DENCAP will maintain the GDP phone lines for a period of time to make confirming eligibility easy. The phone number is (800) 451-5918. |
| •How/where do we pay our bill? |
| DENCAP accommodates both electronic and postal payments. For electronic payments, please enroll in our online payment portal by visiting pay.dencapsecure.com. For postal payments, please mail your check to DENCAP, 45 E. Milwaukee, Detroit, MI 48202. |
| •Who can I contact if I have a question about our bill? |
| Please contact DENCAP about any billing premium questions. You may call (800) 451-5918 or send an email to enrollments@dencap.com. |
| •Where should I direct my employees who have questions? |
| We appreciate your patience during this transition and invite you to direct those members to phone (800) 451-5918. |
| •Does DENCAP offer other types of coverage? |
| We do! Please contact us directly, or have your healthcare agent contact us, for details on other plan coverage, including plans that include EHB benefits. We also offer vision coverage with many of our dental plans. |
